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I’m Satyendra Pattnaik, HR Head at IARC, India’s oldest Asset Reconstruction Company. A significant 80% of our workforce comprises Loan Recovery Officers (LROs), who play a critical role in our operations. When LROs join us, they are required to complete 50 to 100 hours of third-party training before we sponsor them for the RBI-mandated DRA certification exam. Historically, the pass rate for our LROs in this exam ranged between 25% to 40%. To improve learning outcomes and provide a more effective training experience, we partnered with Zenlearn.ai, which developed a customized, online DRA learning program tailored to our needs. Through ZenLearn, our LROs could access bite-sized, micro-learning content on both desktop and mobile devices. They had the flexibility to take unlimited practice exams, designed to simulate the actual exam environment. Immediate feedback was provided after each attempt — including detailed explanations for correct and incorrect answers. ZenLearn’s AI engine further enhanced the learning experience by analyzing performance and recommending a personalized learning path. Learners were guided back to specific modules for concept revision and could take unlimited quizzes to reinforce their understanding. The feedback from our LROs has been overwhelmingly positive. They found the content simple to grasp and the test series extremely valuable. On average, each LRO spent over 5 hours a day engaging with the platform during the preparatory period. The platform earned an impressive Net Promoter Score (NPS) of 4.6 out of 5. Most importantly, we saw a dramatic increase in exam success, with 80% and 90% of participating LROs passing the DRA exam in last two months — vs 30 - 40% improvement over historical pass percentage. We look forward to continuing our partnership with ZenLearn and achieving similar outcomes for our future batches.